FAQ – Happy Tykes

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+ App 1

Do you need wifi to set up the app?

Yes you have to have a secure wifi connection.
+ Connecting to the Happy Tykes App 6

How do I find the Pali network?

Go to the Wi-Fi settings on your phone and look for Pali-xxxxxxxx

I have tried everything to get the connection, now what?

Factory Reset the clock. Long press “Settings and Box” on the bottom of Pali.

My phone is not connected after several days?

Make sure you are on the same Wi-Fi network you originally connected Pali to. If you still cannot find it, short press the Wi-Fi button on the bottom of Pali. Pali will reboot and should restore connection. If it doesn’t reconnect,long-press the Wi-Fi button on the control panel of Pali for 5 seconds, and re-add the device.

What version of Iphone and android is needed for the Happy Tykes App?

Android OS 15 or later is needed to run the app. For Apple it is IOS 15 or later.

Why can’t I find the Pali network?

If you cannot find the Pali network, long-press the Wi-Fi button on the control panel of Pali for 5 seconds. If it still doesn’t show up, try to turn the Wi-Fi on and off on your phone. If you still cannot find it, factory reset your Pali clock by Long press “Settings and Box” on the bottom of Pali.

Why won’t Pali connect to my open network?

Pali will only connect to a secure network that requires a password for security reasons.
+ General 3

How to power OFF?

Long press “Lights + Schedule” at the same time. See here

How to hard factory reset?

Use a toothpick and press the button in the back next to the usbc cable.

How to factory Reset?

Long press “Box + Settings” the same time for 3 seconds
+ Lights 4

How do I change the “Light Ring” color?

In the app click on the pencil icon in Wake/Sleep/Nap that will take you to the selected settings you desire. Scroll down to the “Light Ring” section and select the color. This will set the color of the ring during that phase. If you need to change the Color for the Countdown Time, scroll down to “Countdown Settings “ section and change the ring color there.

Why does the light turn off randomly?

The Night Light may be set to be on for a specific duration, and will turn off after the set period of time. In the app, you can change the duration in the schedule for each phase.

Why did the light turn on without me touching the ear?

If you have the Auto light setting turned on, it will turn on when the phase changes to Wake or Sleep. You can adjust this in the schedule for each phase.

How do I adjust the brightness of the clock face?

In the app click on the pencil icon in Wake/Sleep/Nap that will take you to the selected settings you desire. Scroll down to the “Light Ring” section and select brightness. you can adjust it 1 to 5, with 5 being the brightest.nIf you need to change the Color for the Countdown Time scroll down to “Countdown Settings “ section and change the brightness there.
+ Reward Drawer 4

What is NoReward?

If your child does not follow the cues during the current phase and you do not want the box to unlock, for this time only, you can turn on No Reward. The box will remain locked at the end of the current phase. It will unlock the next time it is scheduled to.

How do I lock the box?

On the main page in the app on the bottom press the “Box” button. On the clock short press the box button on the control panel on the bottom of the clock.

Why did the reward draw not unlock?

By default the reward box unlocks for Wake and Stand alone timer. If you want to adjust when the box unlocks, go to the Main settings in the app(gear icon in the top right corner) go to the “Reward Box” section and toggle the reward box on and off there.

Why is the reward draw not locking?

The box must be pushed in all the way to lock.
+ Schedule 3

Should I have the countdown last all night or just 30 minutes before wake time?

This is a personal preference, but Pali was intended to have the coutnodwn just last a little beofre wake time.

How do I change the time of the alarm?

In the app click on the pencil icon in Wake/Sleep/Nap that will take you to the selected settings you desire. In the first section you will see the weekday and weekend, you can adjust the time of the Alarms there.

How do I change wake time?

In the app click on the pencil icon in Wake. In the first section you will see the weekday and weekend, you can adjust the time of the Alarms there. If you would like to use the control panel on the bottom of the clock to change wake time, see here.
+ Sound Machine 3

How do I get the sound machine to play all night continuously?

You need to have the duration on Continuously, and the Alarm for Sleep time needs to be set to Music. If it is not set to Music it will stop when the Countdown start.

How do I get the sound machine to play all night?

You need to have the Sleep “Alarm Type” set to Music, and you also need to have the Duration set to Continuous. If the duration is set to Continuous but the alarm type is not set to music, the music will stop once the countdown for the next phase starts.

Why did the sound machine stop when I have it on continuously?

The sound machine will stop when it changes between Wake Phase, Sleep Phase and any countdown. If you want the sound machine to continue through the countdown, you need to have the ”Alarm Type” set to Music.
+ Stand Alone Timer 4

How do I start the Stand Alone Timer?

In the app click the clock looking icon in the top right of the main app page. To start it on the Clock, long press the right ear.

Why did the stand alone timer turn off when I edited settings?

Anytime you edit settings in the app or on the clock it resets the clock and will stop the Stand Alone Timer.

What is the stand alone timer? What is the stand alone timer?

The Stand-Alone Timer can be useful in many situations. It is separate from your scheduled phases and only works when Pali is awake. Start this timer to begin a countdown of the set length

How do I adjust the length of the Stand Alone Timer?

In the app go the the main settings page (gear icon in the top right corner). Go to Stand Alone timer towards the bottom and adjust the timer there. If you would like to use the control panel on the bottom of the clock to Adjust the Stand Alone Timer length see here.
+ Troubleshooting 1

Why are the buttons on the bottom of the clock not working?

You may have accidentally turned on the child lock.

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